In 2014, I spent some time in Kuala Lumpur, Malaysia. I usually try staying in different hotels but recently, I stay in Starwood properties as much as possible.
In my trips to Malaysia last year, I chose to stay in Sheraton Imperial Kuala Lumpur situated along Jalan Sultan Ismail.
It is conveniently located near the Medan Tuanku KL Monorail station and the Dang Wangi LRT Station. There’s also a newly-opened mall, the Quill, across the hotel. Inside the hotel, you will be greeted by a beautiful staircase that is part of the classy and charming interior.
The check-in experience in Sheraton Imperial Kuala Lumpur is the area where they should improve on the most. The hotel has two check-in desks: one for SPG Platinum and Gold guests and another one for the rest. It seemed that they’re not frequented by valued SPG members because no one manned the desk for Platinum and Gold members.
What I did was I sat down and waited for someone to assist me. To make matters worse, when someone finally approached me, he had an incredulous look on his face as if I didn’t deserve to be there. Was it because of my simple clothes? I don’t know. His attitude changed when I showed him my SPG Platinum card.
On my first time at Sheraton Imperial Kuala Lumpur, I had to wait for more than an hour just to get into my room. The suite I reserved was not yet ready and it was already half-past-three. Had I not asked to stay in the Sheraton Club Lounge, the receptionist would have left me waiting at the lobby. Ironically, one of the perks of being a Platinum member is being able to check-in early.
The rooms in Sheraton Imperial KL are beautiful. You can tell that the rooms are old because of the furniture and the design but they are well-maintained.
As mentioned earlier, I booked the deluxe suite the first time I stayed in the hotel. It was very spacious! I don’t even know why I opted for the suite upgrade. The bathroom was great though I think having two showers in one space is a bit too much.
One concern I had with the suite was the king bed’s length. It was too short! My feet were hanging at the edge so I had to curl up a bit. Also, my room was supposed to have a good view of the Petronas Towers but a new building blocked the landmark.
My favorite part of the hotel is the Sheraton Club Lounge on the 38th floor. I have nothing but praises for the staff manning the lounge. They ensure that the guests are taken care of and their hospitality felt genuine.
Every morning starting at 6, breakfast is served at the Sheraton Club Lounge. The choices are limited but they’re good enough.
Their coffee’s very nice. Good days start with a nice cup of coffee.
At around 5:30 in the afternoon, they start serving evening hors d’ouevres. During this time, you can also have beer or wine. I try to have wine whenever I can.
Similar to most business hotels, the fitness center of Sheraton is decent at best. So far, only Swissotel the Stamford in Singapore has a gym which I consider good. They have many machines and some free weights. I was able to do squats on their Smith machine.
So will I stay at the Sheraton Imperial Kuala Lumpur again? Most likely. They have some things to improve on such as the check-in but overall, the hotel’s pretty good.
Deluxe Room – 290 MYR (~ 80.5 USD)
Deluxe Suite – 670 MYR (~185.5 USD)